fbpx

Cancellation POLICY

Book with confidence

Mallorca with Live Love Ride

The only way to really experience Mallorca is to ride through it, all the senses are turned on. The moments between the highlights provide a preamble for the punctuations of action and activity. LLR’s team knows the best level of service for the riders to enjoy the journey with comfort and support, while still challenging everyone to own their journey. Highly recommended team!

Richard L., USA

Best trip ever!

This was my first bike tour trip and it was the best vacation I have taken. Despite having biked recreationally in many different places, I greatly underestimated the joy I would feel from cycling as a mode of transportation while on vacation. Traveling town to town, over varied terrain including beach boardwalks, medieval cobblestone roads, dirt paths, rocky trails, and cruising through small towns, thriving cities, beautiful agricultural lands and vineyards, and bisecting gorgeous pine forests, fed all my senses. Each day led to a different challenge with unique rewards along the way and at the finish line. My biggest concern going into this trip was not having enough time to explore each town once we arrived by bike. Fortunately, this was not an issue, we arrived each day with plenty of time and extra energy to really enjoy the scene.

The boutique hotels Live Love Ride chose for us were each special in their own way. Whether it was a lushly landscaped garden, a castle walled courtyard, or a cozy hotel bar, arriving to a beautiful stone walled manor at the end of the day’s ride was always a great surprise. The luggage transfer service was very reliable and well worth it. In addition to the exceptional customer service and outstanding hotel choices, we were pleasantly surprised by the quality of the restaurant recommendations; I strongly suggest going with their choices.

Portugal and Spain are each beautiful countries and the culture changed more than I expected as we moved along the route. Experiencing the region on two wheels gave us the opportunity to experience these countries using all five senses, at a perfect pace to take it all in. We Lived. We Loved. & We Rode our way through one of the best experiences of our lives.

John H., USA

Our cancellation policy makes it as easy as possible to change your walking tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.

2021 STANDARD CANCELLATION POLICY
(applies to all standard self-guided, guided, or premium tours with initial booking date starting from 01st November 2020):

Cancellation
 Option (refund)

Postponement
 Option 

Nr of Days to Start Date

More Than 120 Days

120-91 Days

90-31 Days

30 Days or Less

Cancellation Fee

No cancellation fee. Full refund.

Cancellation fee of 40% of your deposit.
Remaining value refunded.

Cancellation fee of 60% of your deposit.
Remaining value refunded.

Cancellation fee of 100% of trip price.
No refunds.

Future Trip Credit

100% of deposit

100% of deposit

100% of deposit

50% of trip price

Our Future Trip credit never expires and can be transferred to any other tours, future dates or even other guests. Please note that the price for future tours might differ, due to external or internal cost increases of our tours.

Live Love Hike is a “Clean and Safe establishment”, following strict health procedures by the Portuguese Tourism Board. Furthermore, we have gone above and beyond those measures to make sure you ride safely - click to view the 6 reasons why you can enjoy a safe experience with us.

2020 STANDARD CANCELLATION POLICY
(for all standard self-guided, guided, or premium tours with initial booking date up to 01st November 2020):

Cancellation
 Option (refund)

Postponement
 Option 

Nr of Days to Start Date

More Than 120 Days

120-31 Days

30 Days or Less

Cancellation Fee

Cancellation fee of 20% of your deposit.
Future trip credit of 20% of deposit

Cancellation fee of 40% of your deposit.
Future trip credit of 20% of deposit

Cancellation fee of 100% of trip price
Future trip credit of 20% of deposit

Future Trip Credit

100% of deposit

100% of deposit

Option not available

CUSTOM TRIP CANCELLATION POLICY:

Our standard cancellation policies do not apply for Customized or Bespoke tours, and will be communicated on a per project basis.

IF LIVE LOVE RIDE DECIDES TO CANCEL A TOUR:

Live Love Hike does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a trip in the 30 days prior to the tour start date based on information provided from the Portuguese Government or the Portuguese National Health Directorate (Direcção Geral da Saúde). If Live Love Hike cancels a tour according to the information from one of the institutions above mentioned, we will transfer all your credit with us for you to use as future trip credit, which does not expire. In the event of cancellation, Live Love Hike is not responsible for any loss incurred for non-refundable travel costs.

EXCEPTIONS:

We do not make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism.

twitter-squarefacebook-squareyoutube-squareinstagram