Covid-19 plan - Update on cancellation policy - postponement options
We know that the recent Covid-19 virus has been causing global concern and we are all watching closely how this situation will develop.
From the very beginning we have been accompanying the situation and we fully understand these are not the perfect conditions to anticipate your next cycling holidays as these are times when we are very much focused on our families health and well-being. We empathise with all our travellers concerns, especially those who are about to join us for a ride in 2020, and we do not wish to expose anyone to a health risk, be it our guests or our guides.
Regarding the measures we have put into place so that we can contain the development of this pandemic, we have advanced the following measures, effective from the 12th March 2020:
- Our Lisbon and Porto offices are currently closed until the 01st of April 2020, and we will revisit this date if needed;
- Meanwhile, our staff is working from home, and remain as available as always, on the following e-mail: email@example.com or telephone at 00351 217 590 365 - we are here to answer all your questions;
Update on our cancellation terms - Postponement option
Even though our cancellation policy still stands, due to the current situation, we are offering our guests the possibility to avoid cancellation fees, by asking for a postponement of their tour.
Postponement options for tours running from March 12th to October 31st 2020*:
As we've been witnessing recent travel restrictions, we wanted to provide you with specific postponement options so you can keep your credit for future tours with us. The below information applies for all of our standard guided and self-guided tours operated in Portugal, from March 12th to October 31st 2020.
If you choose to postpone a departure or request a change in one of our standard self-guided or guided tours in Portugal because of Coronavirus concerns, the following terms will apply*:
If you choose to postpone your tour up to 30 days before the tour start date - We will keep the entire value that you payed on account, to be used by Dec 31, 2021. This value would be yours to use in any Live Love Ride tour until the 31st of December 2021, and we would not charge any postponement penalty. The value that would remain on your account is not refundable, not transferable to other guests and subject to availability.
30 or less days before the tour start date, the postponement option would not be available.
Live Love Ride does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a trip in the 30 days prior to the tour start date based on information provided from the Portuguese Government or the Portuguese National Health Directorate (Direcção Geral da Saúde), with your health in mind.
If Live Love Ride cancels a standard Guided or Self-Guided tour according to the information from one of the institutions above mentioned, the following will apply*:
You may keep all your money on account for a future Live Love Ride tour or service to be used by December 31, 2021.
*please note that for Group or Custom Tours the terms may vary, and we will communicate them to each group individually. Also, please note that the price for future tours might differ.
We do hope the virus can be contained and that all those affected by it can recover safely. We will be accompanying the situation as it unfolds and will contact you in case any changes occur – please feel free to reach out to us at firstname.lastname@example.org if you have any further questions.
The Live Love Ride team
Please check in this page as we will be revising it regularly – please contact us with questions about your specific departure dates at email@example.com and we will be happy to reply.